Refund policy

Cancellation You have the right to cancel your order within 14 days of delivery of the last item on your order, without giving any reason. This 14-day window includes weekends and public holidays. We also accept cancellations before the order is shipped — if cancelled before shipment, you will receive a full refund.

To cancel, please log in to your account at https://shopify.com/66039840839/account and request a cancellation from your order. If you checked out with a phone number only, please use the link in your SMS order confirmation to start your request.

We cannot cancel the order if it has already been shipped.

Returns You have the right to return products within 14 days of delivery of the last item on your order. This window includes weekends and public holidays. Once you notify us of your intention to return, you have a further 14 days to send the item back.

To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging. To complete your return, we require a receipt or proof of purchase.

To start a return, log in to your account at https://shopify.com/66039840839/account. If you checked out with a phone number only, please use the link in your SMS order confirmation.

Exemptions Custom-order or personalised items do not have a right to return under the 14-day withdrawal right.

Return Shipping If the return is due to your decision to withdraw (not due to a defect or our error), you are responsible for the return shipping cost. The specific fee depends on the carrier you choose. If the goods received are damaged or incorrect due to our error, we will cover the return shipping cost.

Refunds We will process your refund within 14 days of receiving the returned item, or within 14 days of you providing proof that the item has been sent back — whichever is earlier. Your refund will include the original purchase price plus the standard outbound shipping cost (up to the standard delivery rate). Refunds will be applied to your original payment method.

Once your return is received and inspected, we will email you a notification and confirm approval or rejection of your refund.

Late or Missing Refunds If you haven't received a refund yet, first check your bank account, then contact your credit card company — it may take some time before your refund is officially posted. If you've done all of this and still haven't received your refund, please contact us at lapole.onboard@gmail.com.